Cancellation & Refund Policy
Not every hotel or transport booking is refundable. Your rights depend on the specific booking.
What decides your cancellation rights
The specific hotel and room rate, the transport service and vehicle, the provider's conditions, whether the rate is refundable, the cancellation deadline, and the no-show rules. These are shown for each service before you pay and in your booking documents.
How to cancel
Email sales@bookingsnest.co.uk with your booking reference. We treat the time we receive your email as the time of cancellation.
Refunds
If a refund is due, we will pay it to the account you paid from, usually within 14 days of receiving it from the provider. Non-refundable rates are not refunded if you cancel, amend or do not show up.
Cancellation by the provider
If a provider cancels your service, or cannot confirm it after you have paid, you will be offered an alternative or a full refund of the amount paid for that service.
Cancellation rights under the law
Under the Consumer Contracts Regulations 2013, the usual 14-day cancellation period does not apply to accommodation and transport services booked for a specific date or period. Your cancellation rights are the ones set out in your booking conditions.
These documents are a starting point and should be reviewed by a qualified UK solicitor before launch.