Complaints Procedure
We want to put things right if something goes wrong.
How to complain
Email sales@bookingsnest.co.uk with your booking reference, what happened and what outcome you would like. If the problem happens during your stay or transfer, please also tell the provider straight away so they have a chance to fix it.
What happens next
We will acknowledge your complaint within 5 working days and aim to send a full response within 28 days. If we need longer, we will explain why.
If you are not satisfied
You may be able to use an alternative dispute resolution service, or take your claim to the courts of England and Wales.
These documents are a starting point and should be reviewed by a qualified UK solicitor before launch.